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The Role of Ombudsman Institution in Improving Public Service Delivery: The Case of Indonesia

By Danang Girindrawardana In May 2015 I was a panel speaker at the 2nd World Bank – International Ombudsman Institute Roundtable on the role of ombudsman institutions (OIs) in promoting citizen-centric governance and inclusive institutions. This was a great opportunity to share the experience of my office, the Ombudsman Republic of Indonesia (ORI) in promoting greater government accountability and also learn from other countries’ experiences presented by the other panelists The OIs come in various shapes and sizes, thus encompassing different ...

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Moving towards a strategic approach to social accountability in post-conflict contexts: the Tuungane experience in Democratic Republic Congo

By Isatou Batonon, E-learning course participant   Organizations working on large-scale and complex recovery programs in post-conflict contexts tend to latch on to the tangible and the predictable whenever they can. This has been International Rescue Committee’s (IRC) experience implementing the Tuungane1 program in eastern Democratic Republic (DR) Congo, one of the largest community-driven reconstruction programs in the world. The UK government-funded program empowers communities by giving them greater voice and control over their own development and the ability to hold ...

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“The right intention”: Setting up civic engagement platforms

By Fabrizio Scrollini “Por mi Barrio” (For my Borough-FMB) is a new initiative implemented in Montevideo, Uruguay by DATA Uruguay and that is based on the Fixmystreet software. FMB allows locals to report incidents to the local government turning this process open and transparent. I know what you are thinking: please not another post showing how technology “changes everything” while trumpeting the benefits of a particular software platform. Bear with me. I will do my best to avoid blatant self-promotion. ...

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¿What do civic apps need to strengthen their ecosystem and promote social change?

By Marcio Vasconcelos Pinto Spanish The field of technologies for social change has been active for more than a decade. Organizations such as: My Society (2003), Open Knowledge (2004) and Sunlight Foundation (2006) have been the pioneers of this field. In Latin America, although the field is still emerging, there are several established initiatives such as Fundación Ciudadano Inteligente (Smart Citizen Foundation); communities such as Transparencia Hacker Brasil (Hacker Transparency Brazil) and Hacks Hacker Buenos Aires. Other initiatives, such as ...

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The Seven Deadly Sins in Conditional Cash Transfer Programs

By Dr. Vinay Bhargava According to a recent World Bank study, the number of countries with Conditional Cash Transfer Programs (CCTPs) has increased from 27 in 2008 to 53 in 2013. CCTPs are government programs that provide cash to participants upon their fulfillment of a set of conditions or co-responsibilities. The growing popularity of CCTPs is due to their proven effectiveness in reducing poverty as noted by the same World Bank study. However, CCTP achievements are often undermined by integrity ...

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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