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Sanctions, Rewards and Learning
Enforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

Publisher:International IDEA

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service ...


Has Kenya’s ICT revolution triggered more citizen participation?

Publisher:Making All Voices Count

This research briefing is one of four which turn the spotlight on how the state behaves in instances of accountable governance. Each examines a landmark social justice policy process in Africa, asking when and how the state listened, and to which actors; and why, at times, it chose not to listen. How far does Kenya’s information and communications technology revolution transform e-government – implementing decisions with the help of ICTs – into e-governance – using ICTs to help make decisions? ...

Water Integrity

WGF Report 6 -Developing capacities for water integrity: Reflective review of approach and impact of training courses

Publisher:UNDP-SIWI Water Governance Facility

The outline of the approach highlights lessons learned relating to the importance of appreciating and understanding the context and getting the right participants, along with the importance of follow-up activities and support to alumni. A major trend is the shift from a focus on individuals towards one of institutional change, focussing increasingly on organizational change processes. The report builds on the authors’ extensive experience in organizing capacity development for water integrity, review of capacity development literature and two surveys; one ...

Information for Accountability

Information for accountability: Transparency and citizen engagement for improved service delivery in education systems

Publisher:Global Economy and Development at Brookings

This report seeks to extract insight into the nuanced relationship between information and accountability, drawing upon a vast literature on bottom-up efforts to improve service delivery, increase citizen engagement, and promote transparency, as well as case studies in Australia, Moldova, Pakistan, and the Philippines. In an effort to clarify processes and mechanisms behind information-based reforms in the education sector, this report also categorizes and evaluates recent impact evaluations according to the intensity of interventions and their target change agents—parents, teachers, ...

Florencia G.

Learning to open government: Findings and reflections on how the Open Government Partnership is playing out, in practice, in five countries

Publisher:Global Integrity and Transparency and Accountability Initiative

This paper summarizes and synthesizes the findings from five in-depth case studies that explore when and how pro-reform actors have been able to leverage the Open Government Partnership (OGP) — its processes, spaces and resources — to pursue improved government responsiveness and accountability at the country level. It is one of a number of recent efforts to explore the contribution of OGP to more open and effective governance.1 Our research, undertaken by teams of local open government experts in five ...

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