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Citizen Participation in Latin America Innovations to Strengthen Governance


Latin American citizen participation initiatives, promoted both by governments and civil society, have sought to strengthen governance, enhance accountability and control, and improve social justice, ensuring that governments’ funds and policies address relevant social issues and benefit socially excluded groups. This Guide presents some of the key citizen participation initiatives in the region, lessons learned and the contextual factors enabling them.

Technologies for Transparency and Accountability: Implications for ICT Policy and Implementation


This report focuses on analyzing the conditions under which new technologies can enhance delivery of public services through improved accountability and transparency. It examines the linkages between the use of innovations in technology, increased accountability and the effects on the delivery of public services. Specifically, the paper investigates the role that the combination of social media, geo-mapping and various technology platforms can play in this process. It is illustrated by many examples from very diverse countries.


Raising The Stakes: The Impact of HakiElimu’s Advocacy Work on Education Policy and Budget in Tanzania


Tanzania has invested heavily in ensuring that all children have access to education. This case study describes how the Civil society group HakiElimu stepped in to take the political commitment beyond enrollment and graduation targets to meaningful policy decisions that lead to higher quality schooling. This case study examines the issues, campaign, and impact.


Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru


This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.


How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery


This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

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