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WB report

Making Politics Work for Development: Harnessing transparency and citizen engagement

Publisher:Development Research Group of the World Bank

Too often, government leaders fail to adopt and implement policies that they know are necessary for sustained economic development. Political constraints can prevent leaders from following sound technical advice, even when leaders have the best of intentions. Making Politics Work for Development: Harnessing Transparency and Citizen Engagement focuses on two forces—citizen engagement and transparency—that hold the key to solving government failures by shaping how political markets function.


Measuring Citizen Experiences: Conducting a Social Audit in Vietnam

Publisher:Innovations for Successful Societies

In late 2009, following three decades of gradual economic and governance reform by Vietnam’s one-party government, three organizations came together to implement a social audit across the country. The Provincial Governance and Public Administration Performance Index (PAPI)—a joint policy project of the United Nations Development Programme, the Vietnamese nongovernmental organization the Center for Community Support and Development Studies, and the Communist Party–affiliated Vietnam Fatherland Front—aimed to draw information about citizen perspectives into decision making in Vietnam. It also sought to ...


Battling a Cancer: Tackling Corruption in Peru

Publisher:Innovations for Successful Societies

From 2000 to 2009, Peru’s justice system successfully prosecuted former president Alberto Fujimori and other high-level public officials for acts of corruption committed during the previous decade. But the country’s judicial institutions struggled to curb newer corruption networks that were operating with impunity throughout the country. Because the networks had penetrated the justice system itself, it was increasingly difficult to prosecute—let alone convict—people who had participated in briberies, kickbacks, or other schemes. In the 2011 presidential election, Ollanta Humala, whose ...


Listening to the Public: A Citizen Scorecard in the Philippines

Publisher:Innovations for Sucessful Societies

Citizens of the Philippines were used to receiving poor service in government offices. Activities as basic as obtaining a driver’s license were slow and complex, and the tortuous processes created opportunities for public employees to solicit bribes for faster service. In an effort to improve service delivery, Congress passed the Anti–Red Tape Act in 2007. But, getting civil servants to comply with the act from civil servants presented a big challenge. In 2010, the Civil Service Commission began to conduct ...


Calling Citizens, Improving the State: Pakistan’s Citizen Feedback Monitoring Program

Publisher:Innovations for Successful Societies

In early 2008, Zubair Bhatti, administrative head of the Jhang district in Pakistan’s Punjab province, recognized the need to reduce petty corruption in the local civil service—a problem that plagued not only Punjab but also all of Pakistan. He began to contact citizens on their cell phones to learn about the quality of the service they had received. Those spot checks became the basis for a social audit system that spanned all 36 districts in Punjab by 2014. The provincial ...

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