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Social service delivery in violent contexts : achieving results against the odds
A report from Afghanistan, Pakistan and Nepal

Publisher:World Bank Group

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings. As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict ...


What works for Social Accountability? Findings from DFID’s Macro Evaluation

Publisher:Itad and DFID

A wide-ranging evaluation of the UK Department for International Development’s (DFID) support to social accountability initiatives has found that service delivery is improved when local citizens are informed and learn about their rights and entitlements and have the opportunity to engage in dialogue with service providers. This briefing summarises the main findings from the evaluation which looks at what works best and highlights key lessons learned. DFID supports social accountability across many countries and contexts. Social accountability processes are supported either as standalone projects or as components of broader sector or governance reform projects. In ...


Methodological Note: How to Learn about How We Do Social Accountability in Context?

Publisher:Grupo de Pesquisa Politeia - Coprodução do Bem Público: Accountability e Gestão

Social accountability and open government work often borrow ideas, plans and methodologies from others. Many other times local initiatives are innovative, but disconnected from other experiences and debates that could be relevant to amplify their results. The literature on social accountability, anticorruption and related fields shows that while cross-context insights can help inform local work, adaptation and combination, a mix of these is critical towards achieving results. There is no pre-made plan that has impacts across contexts. It is relevant ...


More accountable and responsive governance: How do technologies help make it happen?

Publisher:Making All Voices Count

Making All Voices Count supports tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, some of the programme’s partners met at a learning event to share and analyse their stories of change. They used a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; ...


How Transparency Affects Distributional Politics: A Field Experiment among Elected Politicians in Malawi

Publisher:AidData at the College of William and Mary and the USAID Global Development Lab

How does transparency affect distributional politics? This paper shows that it conditions officials’ decisions to target political supporters and needy communities with development resources. It presents the results of a unique experiment in which 333 locally elected politicians in Malawi made real decisions about the allocation of NGO-provided development materials to schools in their area. Prior to making these decisions, half of the politicians were randomly assigned to be informed that letters about their allocation decisions would be sent to local development ...

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You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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