GPSa Knowledge Platform

Knowledge Repository

Feedback Matters: Designing Effective Grievance Redress Mechanisms for Bank-financed Projects (Part 1: Theory)

David Post and Sanjay Agarwal

Publisher: World Bank’s Social Development Department

This note aims to provide project teams with a better understanding of GRMs so that they can help borrowers design GRMs that effectively collect and respond to stakeholders’ inquiries, suggestions, concerns, and complaints. Following the writers, well-designed and -implemented grievance redress mechanisms (GRMs) can help project management significantly enhance operational efficiency in a variety of ways, including generating public awareness about the project and its objectives; deterring fraud and corruption; mitigating risk; providing project staff with practical suggestions/feedback that allows them to be more accountable, transparent, and responsive to beneficiaries; assessing the effectiveness of internal organizational processes; and increasing stakeholder involvement in the project.

How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

2016 GPSA Knowledge Portal. All rights reserved | Terms and Conditions
To participate in all the learning and sharing activities, you need to be registered Click here to create your account