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Assessing Democratic Accountability In Service Delivery

Publisher: International IDEA


This report presents a summary of an assessment carried out by the Office of the Ombudsman of the extent to which Malawian citizens, acting directly or through their political representatives, have access to effective means of redress and accountability in case of failures in the provision of their solid waste management service. The report highlights views of public officials from central and local government, civil society organizations (CSOs), traditional leaders, ordinary citizens and politicians who were consulted about their actual experiences and interface in the delivery of solid waste management as a public service. The report considers the challenges that local authorities face in the delivery of this service and, based on those views, proposes recommendations to improve both accountability channels as well as the delivery of solid waste management.

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