GPSA Knowledge Platform

Citizen feedback mechanisms

21

May

Power to the people?: Learning from the case of Citizen Voice and Action

Failures in essential public services persist where citizens cannot influence layers of policy decision-making and implementation needed for functioning services. Resigned to low policy influence, citizens disengage. Disengagement enables politicians and service providers to neglect core duties to fund and provide acceptable services. Repeated cycles of these processes destroy constructive relationships and expectations essential for mutual accountability, eventually producing accountability traps. To advance our understanding of these real-world traps, this thesis investigates instances of such traps in health and education …

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19

Apr

Choosing and engaging with citizen generated data- A guide

The past decades have seen the rise of many citizen-generated data (CGD) projects. A plethora of concepts and initiatives use CGD to achieve many goals, ranging from citizen science, citizen sensing, and environmental monitoring to participatory mapping, community-based monitoring, and community policing. This guide will help organisations understand if CGD is suitable for their proposed project as well as what type of data is appropriate for their needs. Each section of this guide is accompanied by examples if CGD examples. The guide summarizes experiences from extensive research, and draws inspiration from existing toolkits to recommend civic technologies, as well as the many existing toolkits for participatory mapping, citizen sensing, citizen science and other data-related activities.

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12

Mar

Citizen Voice and Action for Government Accountability and Improved Services: Maternal, Newborn, Infant and Child Health Services

The ‘Citizen Voice and Action for Government Accountability and Improved Services: Maternal,Newborn, Infant and Child Health Services’ project was funded through the World Bank’s Global Partnership for Social Accountability (GPSA) program. The overall aim of the project was to improve maternal, newborn, child health, and nutrition (MNCHN) services, and specifically to achieve “Improved quantity and quality of Midwives and District Health Office’s Services for MNCHN” in the three districts. The project used World Vision’s ‘Citizen Voice and Action’ (CVA) approach. …

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28

Feb

Scaling Social Accountability: Evidence from Africa, Asia and the Caucasus

This publication is intended to share World Vision’s evidence of the impact of social accountability after 12 years investment in research and application across 48 countries, including 15 designated as fragile contexts/states. The evidence is drawn from studies undertaken by Oxford and Columbia Universities and more than a dozen independent mixed method evaluations across more than 10 countries.

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6

Jun

Guía de Aplicación de Gobernabilidad Corporativa para Las Empresas Urbanas de Água Potable y Saneamiento en América Latina

Español: Esta Guía usa el marco conceptual y los resultados de dos estudios efectuados por expertos del Banco Mundial, publicados en los años 2011 y 2013, que han revelado que cuando las empresas de Agua y Saneamiento (AP&S) aplican principios y mecanismos de transparencia y de gobernabilidad corporativa, no solo dan muestra de una clara voluntad ética y promueven un mejor comportamiento de su personal, directores y gerentes, sino que además generan mejores indicadores en calidad, cobertura, productividad laboral y …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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