GPSA Knowledge Platform

Citizen feedback mechanisms

23

Jun

Mixed incentives: Adopting ICT innovations for transparency, accountability, and anti-corruption

Authors: Tim Davies and Silvana Fumega Published by: U4 Anti-Corruption Resource Centre Date: 2014 This research paper raises critical questions to consider when seeking positive anti-corruption impacts from ICTs. First, it makes an overview of the different ways ICTs can be applied to anti-corruption efforts, distinguishing ICTs that support “upward transparency”, such as citizen reporting channels, from the ones that support “downward transparency”, such as transparency portals and open data portals. Then, it describes the different incentives that the implementation …

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17

Jun

Manual for Trainers on Social Accountability

Published by: Affiliated Network for Social Accountability in East Asia and the Pacific (ANSA-EAP) Date: 2010 This toolkit on social accountability offers an introduction to basic concepts, theorical underpinnings, applications and barriers for implementing social accountability mechanisms. Many of the tools and methods it describes are illustrated by case studies mainly from the East Asia and Pacific region. It also provides a trainer’s guide to carry out capacity builiding activities (mentoring, coaching and exposure visits) and promote social accountability among …

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17

Jun

Impact case studies from middle income and developing countries: New Technologies

Authors: Archon Fung, Hollie Russon Gilman and Jennifer Shkabatur Published by: Transparency and Accountability Initiative Date: 2010 This case study looks at the information and communication technologies that are being used in Brazil, Chile, India, Kenya, and Slovakia. It especially analyses the tools, how they are being used and how their strategic use is helping to include a wider society in transparency and accountability work. The diverse initiatives examined range from attempts to increase accountability in local government to facilitating …

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16

Jun

Social Accountability Sourcebook: Strengthening the Demand Side of Governance and Service Delivery

Developed by: the Social Development Department of the World Bank This Sourcebook is an interactive resource that captures diverse experiences and tools on social accountability from around the world. In particular, it shows how citizens can make their voice heard and effectively engage in making the public sector more responsive and accountable. Read more

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3

Jun

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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