GPSA Knowledge Platform

Citizen feedback mechanisms

17

Jun

Impact case studies from middle income and developing countries: New Technologies

Authors: Archon Fung, Hollie Russon Gilman and Jennifer Shkabatur Published by: Transparency and Accountability Initiative Date: 2010 This case study looks at the information and communication technologies that are being used in Brazil, Chile, India, Kenya, and Slovakia. It especially analyses the tools, how they are being used and how their strategic use is helping to include a wider society in transparency and accountability work. The diverse initiatives examined range from attempts to increase accountability in local government to facilitating …

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16

Jun

Social Accountability Sourcebook: Strengthening the Demand Side of Governance and Service Delivery

Developed by: the Social Development Department of the World Bank This Sourcebook is an interactive resource that captures diverse experiences and tools on social accountability from around the world. In particular, it shows how citizens can make their voice heard and effectively engage in making the public sector more responsive and accountable. Read more

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3

Jun

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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3

Jun

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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30

May

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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