GPSA Knowledge Platform

Citizen feedback mechanisms

3

Jun

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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30

May

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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30

May

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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29

May

Open Government Guide

Published by: Transparency and Accountability Initiative, through the Open Government Partnership Date: 2013 The guide highlights practical, measurable, specific and actionable steps that governments can take to improve transparency and accountability. It focuses on a wide range of cross-cutting and focused areas, such as assets disclosure and conflicts of interest, budgets, citizen engagement, open government data, public contracting, public services, records management, right to information and whistleblower protection. The e-guide is mainly aimed at civil servants and civil society organizations …

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26

May

Social Accountability E-Guide

Published by: World Bank This World Bank’s Guide is an online resource offering a step-by-step approach to integrating social accountability mechanisms into investment lending projects. This Guide helps to a) scope potential entry points for introducing SA tools and approaches to address governance issues and challenges in projects; b) diagnose the context in which SA will be implemented; c) develop options for selecting and sequencing SA tools that can help improve transparency, accountability, and participation; and b) monitor and evaluate …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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