GPSA Knowledge Platform

Citizen feedback mechanisms

30

May

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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29

May

Open Government Guide

Published by: Transparency and Accountability Initiative, through the Open Government Partnership Date: 2013 The guide highlights practical, measurable, specific and actionable steps that governments can take to improve transparency and accountability. It focuses on a wide range of cross-cutting and focused areas, such as assets disclosure and conflicts of interest, budgets, citizen engagement, open government data, public contracting, public services, records management, right to information and whistleblower protection. The e-guide is mainly aimed at civil servants and civil society organizations …

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26

May

Social Accountability E-Guide

Published by: World Bank This World Bank’s Guide is an online resource offering a step-by-step approach to integrating social accountability mechanisms into investment lending projects. This Guide helps to a) scope potential entry points for introducing SA tools and approaches to address governance issues and challenges in projects; b) diagnose the context in which SA will be implemented; c) develop options for selecting and sequencing SA tools that can help improve transparency, accountability, and participation; and b) monitor and evaluate …

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20

May

Using Evidence to Establish Accountability

Authors: Anna Schnell, Erika Coetzee Published by: ActionAid – Denmark (PRIA) This toolkit provides an analytical framework for understanding accountability relationships between the state and its citizens. It focuses on how NGOs and CSOs can hold state institutions, service providers and duty bearers to account, using an evidence-based approach and incorporating a range of social accountability tools and methods. The focus of the Sourcebook is on the state, especially at the local government level, and its role as a service …

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20

May

Institutionalisation of Social Accountability in Urban Governance

Author: Dr. Kaustuv Kanti Bandyopadhyay, Bhavita Vaishnava Published by: Participatory Research in Asia (PRIA) Date: 2013 This brief shows how social accountability mechanisms strengthen urban governance reforms. It makes an assessment of an initiative implemented by PRIA in Bangladesh and Cambodia from 2011 to 2013 called Deepening Local Democratic Governance through Social Accountability in Asia. This initiative implemented social accountability tools, such as citizen report cards, pro-active information disclosure, citizen charters and public grievance redressal systems, among other things. This …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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