Citizen feedback mechanisms

10

Aug

Evaluating Digital Citizen Engagement : A Practical Guide

With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and …

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10

Aug

The current state of transparency and participation in public finance in the Democratic Republic of the Congo

Transparent and participatory PFM systems are integral to good public financial management.  Budget transparency has improved over time in the Democratic Republic of Congo (DRC), as reflected in the country’s ranking on the latest Open Budget Index (OBI) by the International Budget Partnership (IBP). Despite these developments, the DRC remains in the group of countries that publish limited budget information and provide very few opportunities for participation. This report evaluates progress made in improving budget transparency and participation since the …

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10

Aug

Public financial management and health services deliveryNecessary, but not sufficient?

The issues of public financial management (PFM) and healthcare have long been of interest to the development policy community. Both issues are relatively well discussed and studied in their own right, but the relationship between them is comparatively under-theorised and under researched. More recently, the debates in both policy fields have started to place more of a premium on understanding the links between the two issues. To support this closer alignment, this research report looks in more detail at the theoretical and empirical …

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10

Aug

Social service delivery in violent contexts : achieving results against the oddsA report from Afghanistan, Pakistan and Nepal

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings. As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict …

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7

Jun

More accountable and responsive governance: How do technologies help make it happen?

Making All Voices Count supports tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, some of the programme’s partners met at a learning event to share and analyse their stories of change. They used a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; …

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30

May

Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys

This practice paper describes research on crowdsourcing citizen feedback on district development in Ghana. It discusses the use of mobile phone-based interactive voice response surveys, in particular how they can best be used to reach rural women.. It also reflects on the challenges facing a tech provider and a CSO in working together to develop tools for citizen engagement in local government monitoring.

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30

May

Technology innovation hubs and policy engagement

Many technology innovation hubs are developing civic tech solutions to pressing local commercial and social issues. But their full potential to contribute to a more vibrant local policy ecosystem is yet to be achieved. Changes in attitude, strategic outlook and partnership-building are required. This research provides ideas for hubs, policy-makers and donors to consider in order to improve policy engagement and co-creation in the future.

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30

May

Sanctions, Rewards and LearningEnforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service …

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20

Apr

Has Kenya’s ICT revolution triggered more citizen participation?

This research briefing is one of four which turn the spotlight on how the state behaves in instances of accountable governance. Each examines a landmark social justice policy process in Africa, asking when and how the state listened, and to which actors; and why, at times, it chose not to listen. How far does Kenya’s information and communications technology revolution transform e-government – implementing decisions with the help of ICTs – into e-governance – using ICTs to help make decisions? …

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14

Feb

Information for accountability: Transparency and citizen engagement for improved service delivery in education systems

This report seeks to extract insight into the nuanced relationship between information and accountability, drawing upon a vast literature on bottom-up efforts to improve service delivery, increase citizen engagement, and promote transparency, as well as case studies in Australia, Moldova, Pakistan, and the Philippines. In an effort to clarify processes and mechanisms behind information-based reforms in the education sector, this report also categorizes and evaluates recent impact evaluations according to the intensity of interventions and their target change agents—parents, teachers, …

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