GPSA Knowledge Platform

Citizen feedback mechanisms

7

Jun

More accountable and responsive governance: How do technologies help make it happen?

Making All Voices Count supports tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, some of the programme’s partners met at a learning event to share and analyse their stories of change. They used a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; …

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30

May

Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys

This practice paper describes research on crowdsourcing citizen feedback on district development in Ghana. It discusses the use of mobile phone-based interactive voice response surveys, in particular how they can best be used to reach rural women.. It also reflects on the challenges facing a tech provider and a CSO in working together to develop tools for citizen engagement in local government monitoring.

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30

May

Technology innovation hubs and policy engagement

Many technology innovation hubs are developing civic tech solutions to pressing local commercial and social issues. But their full potential to contribute to a more vibrant local policy ecosystem is yet to be achieved. Changes in attitude, strategic outlook and partnership-building are required. This research provides ideas for hubs, policy-makers and donors to consider in order to improve policy engagement and co-creation in the future.

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30

May

Sanctions, Rewards and Learning
Enforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service …

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20

Apr

Has Kenya’s ICT revolution triggered more citizen participation?

This research briefing is one of four which turn the spotlight on how the state behaves in instances of accountable governance. Each examines a landmark social justice policy process in Africa, asking when and how the state listened, and to which actors; and why, at times, it chose not to listen. How far does Kenya’s information and communications technology revolution transform e-government – implementing decisions with the help of ICTs – into e-governance – using ICTs to help make decisions? …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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