GPSA Knowledge Platform

Citizen feedback mechanisms

10

Aug

Evaluating Digital Citizen Engagement : A Practical Guide

With growing demand for transparency, accountability and citizen participation in policy making and service provision, engagement between citizens and their governments, as well as with donors and the private sector that deliver government services, is increasingly important. Increased use of technology brings both opportunities and challenges to citizen engagement processes, including opportunities for collecting, analyzing and evaluating data about these processes. This guide provides practical steps to assess the extent to which digital tools have contributed to citizen engagement and …

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10

Aug

The current state of transparency and participation in public finance in the Democratic Republic of the Congo

Transparent and participatory PFM systems are integral to good public financial management.  Budget transparency has improved over time in the Democratic Republic of Congo (DRC), as reflected in the country’s ranking on the latest Open Budget Index (OBI) by the International Budget Partnership (IBP). Despite these developments, the DRC remains in the group of countries that publish limited budget information and provide very few opportunities for participation. This report evaluates progress made in improving budget transparency and participation since the …

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10

Aug

Public financial management and health services delivery
Necessary, but not sufficient?

The issues of public financial management (PFM) and healthcare have long been of interest to the development policy community. Both issues are relatively well discussed and studied in their own right, but the relationship between them is comparatively under-theorised and under researched. More recently, the debates in both policy fields have started to place more of a premium on understanding the links between the two issues. To support this closer alignment, this research report looks in more detail at the theoretical and empirical …

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10

Aug

Social service delivery in violent contexts : achieving results against the odds
A report from Afghanistan, Pakistan and Nepal

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings. As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict …

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7

Jun

More accountable and responsive governance: How do technologies help make it happen?

Making All Voices Count supports tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, some of the programme’s partners met at a learning event to share and analyse their stories of change. They used a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; …

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