Citizen feedback mechanisms

19

Jul

Learning to open government: Findings and reflections on how the Open Government Partnership is playing out, in practice, in five countries

This paper summarizes and synthesizes the findings from five in-depth case studies that explore when and how pro-reform actors have been able to leverage the Open Government Partnership (OGP) — its processes, spaces and resources — to pursue improved government responsiveness and accountability at the country level. It is one of a number of recent efforts to explore the contribution of OGP to more open and effective governance.1 Our research, undertaken by teams of local open government experts in five …

Read More

19

Jul

Making Politics Work for Development: Harnessing transparency and citizen engagement

Too often, government leaders fail to adopt and implement policies that they know are necessary for sustained economic development. Political constraints can prevent leaders from following sound technical advice, even when leaders have the best of intentions. Making Politics Work for Development: Harnessing Transparency and Citizen Engagement focuses on two forces—citizen engagement and transparency—that hold the key to solving government failures by shaping how political markets function.

Read More

14

Jul

Measuring Citizen Experiences: Conducting a Social Audit in Vietnam

In late 2009, following three decades of gradual economic and governance reform by Vietnam’s one-party government, three organizations came together to implement a social audit across the country. The Provincial Governance and Public Administration Performance Index (PAPI)—a joint policy project of the United Nations Development Programme, the Vietnamese nongovernmental organization the Center for Community Support and Development Studies, and the Communist Party–affiliated Vietnam Fatherland Front—aimed to draw information about citizen perspectives into decision making in Vietnam. It also sought to …

Read More

14

Jul

Battling a Cancer: Tackling Corruption in Peru

From 2000 to 2009, Peru’s justice system successfully prosecuted former president Alberto Fujimori and other high-level public officials for acts of corruption committed during the previous decade. But the country’s judicial institutions struggled to curb newer corruption networks that were operating with impunity throughout the country. Because the networks had penetrated the justice system itself, it was increasingly difficult to prosecute—let alone convict—people who had participated in briberies, kickbacks, or other schemes. In the 2011 presidential election, Ollanta Humala, whose …

Read More

14

Jul

Listening to the Public: A Citizen Scorecard in the Philippines

Citizens of the Philippines were used to receiving poor service in government offices. Activities as basic as obtaining a driver’s license were slow and complex, and the tortuous processes created opportunities for public employees to solicit bribes for faster service. In an effort to improve service delivery, Congress passed the Anti–Red Tape Act in 2007. But, getting civil servants to comply with the act from civil servants presented a big challenge. In 2010, the Civil Service Commission began to conduct …

Read More

14

Jul

Calling Citizens, Improving the State: Pakistan’s Citizen Feedback Monitoring Program

In early 2008, Zubair Bhatti, administrative head of the Jhang district in Pakistan’s Punjab province, recognized the need to reduce petty corruption in the local civil service—a problem that plagued not only Punjab but also all of Pakistan. He began to contact citizens on their cell phones to learn about the quality of the service they had received. Those spot checks became the basis for a social audit system that spanned all 36 districts in Punjab by 2014. The provincial …

Read More

7

Apr

Social Audits: Speaking up for Home Grown School Feeding

Civic engagement is a powerful mechanism for holding public officials accountable for delivering public services, including state-funded school feeding programmes. As part of the Procurement Governance for Home Grown School Feeding project, SNV piloted Social Audits as a social accountability tools to monitor the performance of school feeding programmes in Ghana, Kenya, and Mali with special emphasis on their links to local food production. The Social Audit tools proposed by SNV were refined locally to assess the results of the …

Read More

31

Mar

Social accountabilityA practitioner’s handbook

This handbook has been produced by the Basel Institute on Governance in support of the USAID- funded project „Engaged Citizenry for Responsible Governance”. It is meant to be used in conjunction with the handbook on participatory monitoring, developed by the Basel Institute in support of the same project. The material here contained has been developed as a tool to support implementers who wish to engage citizens in anti-corruption activities.1 It is based on the findings of extensive research on the …

Read More

3

Mar

Accountability in WASH

This introduction of accountability in WASH provides water practitioners with a toolbox of concepts to help identify which accountability factors affect the sustainability of water and sanitation service delivery and match this diagnosis to different solutions and options for action.

Read More

3

Mar

Improving Governance the participatory way

Public Affairs Centre undertook a unique Citizen Report Card survey of maternity homes, India Population Project (IPP) Centres and Urban Family Welfare Centres (UFWC) in partnership with five city based NGOs in 2000. A total of 500 patients and 77 staff of these facilities were interviewed. The purpose of the survey was to get corroborative evidence on the poor quality of services provided, and the widespread corruption in the maternity homes to strengthen the advocacy work of Civil Society Organisation …

Read More

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

2016 GPSA Knowledge Portal. All rights reserved | Terms and Conditions
X