GPSA Knowledge Platform

Citizen feedback mechanisms

10

Aug

Social service delivery in violent contexts : achieving results against the odds
A report from Afghanistan, Pakistan and Nepal

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings. As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict …

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7

Jun

More accountable and responsive governance: How do technologies help make it happen?

Making All Voices Count supports tech-enabled initiatives which amplify citizen voice and nurture government responsiveness, and by building understanding of when and how the technologies help create and support change. In March 2017, some of the programme’s partners met at a learning event to share and analyse their stories of change. They used a framework that describes seven streams of tech-enabled change: the information stream; the feedback stream; the naming-and-shaming stream; the conducive innovation system stream; the connecting citizens stream; …

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30

May

Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys

This practice paper describes research on crowdsourcing citizen feedback on district development in Ghana. It discusses the use of mobile phone-based interactive voice response surveys, in particular how they can best be used to reach rural women.. It also reflects on the challenges facing a tech provider and a CSO in working together to develop tools for citizen engagement in local government monitoring.

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30

May

Technology innovation hubs and policy engagement

Many technology innovation hubs are developing civic tech solutions to pressing local commercial and social issues. But their full potential to contribute to a more vibrant local policy ecosystem is yet to be achieved. Changes in attitude, strategic outlook and partnership-building are required. This research provides ideas for hubs, policy-makers and donors to consider in order to improve policy engagement and co-creation in the future.

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30

May

Sanctions, Rewards and Learning
Enforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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