GPSA Knowledge Platform

Citizen feedback mechanisms

30

May

Crowdsourcing citizen feedback on district development in Ghana using interactive voice response surveys

This practice paper describes research on crowdsourcing citizen feedback on district development in Ghana. It discusses the use of mobile phone-based interactive voice response surveys, in particular how they can best be used to reach rural women.. It also reflects on the challenges facing a tech provider and a CSO in working together to develop tools for citizen engagement in local government monitoring.

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30

May

Technology innovation hubs and policy engagement

Many technology innovation hubs are developing civic tech solutions to pressing local commercial and social issues. But their full potential to contribute to a more vibrant local policy ecosystem is yet to be achieved. Changes in attitude, strategic outlook and partnership-building are required. This research provides ideas for hubs, policy-makers and donors to consider in order to improve policy engagement and co-creation in the future.

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30

May

Sanctions, Rewards and Learning
Enforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service …

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20

Apr

Has Kenya’s ICT revolution triggered more citizen participation?

This research briefing is one of four which turn the spotlight on how the state behaves in instances of accountable governance. Each examines a landmark social justice policy process in Africa, asking when and how the state listened, and to which actors; and why, at times, it chose not to listen. How far does Kenya’s information and communications technology revolution transform e-government – implementing decisions with the help of ICTs – into e-governance – using ICTs to help make decisions? …

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14

Feb

Information for accountability: Transparency and citizen engagement for improved service delivery in education systems

This report seeks to extract insight into the nuanced relationship between information and accountability, drawing upon a vast literature on bottom-up efforts to improve service delivery, increase citizen engagement, and promote transparency, as well as case studies in Australia, Moldova, Pakistan, and the Philippines. In an effort to clarify processes and mechanisms behind information-based reforms in the education sector, this report also categorizes and evaluates recent impact evaluations according to the intensity of interventions and their target change agents—parents, teachers, …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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