Citizen feedback mechanisms

4

Sep

Delhi Social AuditA Chief Minister’s Initiative

Published by: The Public Affairs Foundation Date: June 2014 This report reviews the results of two Social Audits that the Public Affairs Foundation (PAF) conducted on the Delhi State Government’s demand. The first one provided a good diagnosis of the critical problems affecting public services in New Delhi, allowing policymakers to pinpoint specific areas were delivery was falling short, such as drinking water, food and civil Supplies, education, health care, among others. The second one helped measure the advances and …

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26

Aug

Enhancing community accountability, empowerment and education outcomes in low and middle-income countries: A realist review

Authors: Gill Westhorp, Bill Walker, Patricia Rogers, Nathan Overbeeke, Daniel Ball and Graham Brice Published by: EPPI-Centre, Social Science Research Unit, Institute of Education, University of London Date: May 2014 This review extracts the circumstances under which enhancing community accountability and empowerment improves education outcomes. To answer this question, this review examines literature focusing on low and middle-income countries (LMIC); primary-school education; a focus on girls and on marginalized populations, because they are frequently disadvantaged in relation to education; public …

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8

Aug

What role can citizens play in addressing stock outs?

Authors: Rakesh Rajani, Varja Lipovsek, Julia Tobias, Joseph Wales and Leni Wild Published by: Twaweza and The Overseas Development Institute (ODI) Date: 2014 This brief analyses why medicine stock-outs persist in Tanzania, although reforms have been passed, and identifies a number of underlying factors that explain why these reforms have not gone far enough. It also identifies fours strategies to address the institutional issues that are responsible. The ideas presented in this brief aim to build more sustainable and citizen-led …

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4

Aug

Creating Space for Social Accountability: the Global Partnership for Social Accountability

Series: Are We Ready for Strategic Social Accountability? Authors: Florencia Guerzovich and Maria Poli Published by: The Global Partnership for Social Accountability (GPSA) Date: July 2014 This is the first note in a six-part series discussing whether the social accountability field is already primed with the knowledge and capabilities to design, implement, fund, and learn from strategic interventions. This note briefly presents the Global Partnership for Social Accountability (GPSA). It explains why and how the GPSA’s application process assisted us …

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23

Jun

Mixed incentives: Adopting ICT innovations for transparency, accountability, and anti-corruption

Authors: Tim Davies and Silvana Fumega Published by: U4 Anti-Corruption Resource Centre Date: 2014 This research paper raises critical questions to consider when seeking positive anti-corruption impacts from ICTs. First, it makes an overview of the different ways ICTs can be applied to anti-corruption efforts, distinguishing ICTs that support “upward transparency”, such as citizen reporting channels, from the ones that support “downward transparency”, such as transparency portals and open data portals. Then, it describes the different incentives that the implementation …

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17

Jun

Manual for Trainers on Social Accountability

Published by: Affiliated Network for Social Accountability in East Asia and the Pacific (ANSA-EAP) Date: 2010 This toolkit on social accountability offers an introduction to basic concepts, theorical underpinnings, applications and barriers for implementing social accountability mechanisms. Many of the tools and methods it describes are illustrated by case studies mainly from the East Asia and Pacific region. It also provides a trainer’s guide to carry out capacity builiding activities (mentoring, coaching and exposure visits) and promote social accountability among …

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17

Jun

Impact case studies from middle income and developing countries: New Technologies

Authors: Archon Fung, Hollie Russon Gilman and Jennifer Shkabatur Published by: Transparency and Accountability Initiative Date: 2010 This case study looks at the information and communication technologies that are being used in Brazil, Chile, India, Kenya, and Slovakia. It especially analyses the tools, how they are being used and how their strategic use is helping to include a wider society in transparency and accountability work. The diverse initiatives examined range from attempts to increase accountability in local government to facilitating …

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16

Jun

Social Accountability Sourcebook: Strengthening the Demand Side of Governance and Service Delivery

Developed by: the Social Development Department of the World Bank This Sourcebook is an interactive resource that captures diverse experiences and tools on social accountability from around the world. In particular, it shows how citizens can make their voice heard and effectively engage in making the public sector more responsive and accountable. Read more

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3

Jun

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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3

Jun

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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