GPSA Knowledge Platform

Citizen oversight mechanisms



Power to the people?: Learning from the case of Citizen Voice and Action

Failures in essential public services persist where citizens cannot influence layers of policy decision-making and implementation needed for functioning services. Resigned to low policy influence, citizens disengage. Disengagement enables politicians and service providers to neglect core duties to fund and provide acceptable services. Repeated cycles of these processes destroy constructive relationships and expectations essential for mutual accountability, eventually producing accountability traps. To advance our understanding of these real-world traps, this thesis investigates instances of such traps in health and education …

Read More



Choosing and engaging with citizen generated data- A guide

The past decades have seen the rise of many citizen-generated data (CGD) projects. A plethora of concepts and initiatives use CGD to achieve many goals, ranging from citizen science, citizen sensing, and environmental monitoring to participatory mapping, community-based monitoring, and community policing. This guide will help organisations understand if CGD is suitable for their proposed project as well as what type of data is appropriate for their needs. Each section of this guide is accompanied by examples if CGD examples. The guide summarizes experiences from extensive research, and draws inspiration from existing toolkits to recommend civic technologies, as well as the many existing toolkits for participatory mapping, citizen sensing, citizen science and other data-related activities.

Read More



Citizen Voice and Action for Government Accountability and Improved Services: Maternal, Newborn, Infant and Child Health Services

The ‘Citizen Voice and Action for Government Accountability and Improved Services: Maternal,Newborn, Infant and Child Health Services’ project was funded through the World Bank’s Global Partnership for Social Accountability (GPSA) program. The overall aim of the project was to improve maternal, newborn, child health, and nutrition (MNCHN) services, and specifically to achieve “Improved quantity and quality of Midwives and District Health Office’s Services for MNCHN” in the three districts. The project used World Vision’s ‘Citizen Voice and Action’ (CVA) approach. …

Read More



Scaling Social Accountability: Evidence from Africa, Asia and the Caucasus

This publication is intended to share World Vision’s evidence of the impact of social accountability after 12 years investment in research and application across 48 countries, including 15 designated as fragile contexts/states. The evidence is drawn from studies undertaken by Oxford and Columbia Universities and more than a dozen independent mixed method evaluations across more than 10 countries.

Read More



Social Audit in 20 Steps: Lessons Learned from Fighting Corruption in Guatemala, Peru and Ghana

Social audit is a powerful social accountability tool. It has led to the conviction of public officials for violating the right to information law in Guatemala, a 50 per cent reduction in the costs of public construction works in Peru, and cancelling an illegal education fee in Ghana. Social audit scrutinises public officials’ decisions and/or actions, looking for administrative or financial irregularities. It seeks to uncover discrepancies by comparing public documents, processes or services with how they should be. It …

Read More

How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

2016 GPSA Knowledge Portal. All rights reserved | Terms and Conditions
To participate in all the learning and sharing activities, you need to be registered Click here to create your account