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How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery

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This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

http://siteresources.worldbank.org/EXTSOCIALDEVELOPMENT/Resources/244362-1193949504055/Citizen-Report-Cards-Final.pdf

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