GPSA Knowledge Platform

Knowledge Repository

Accountability: Quality and Equity in Public Service Provision

Publisher: Action Aid


This Handbook is for local level civil society practitioners who want to make services work better for the poor. The book builds on current good practices which focus on strengthening local accountability in service provision and governance. Experience shows that accountability is a key issue in promoting more responsive and just service delivery. This is what this handbook is about. It tells you step by step how civil society organisations and activists can help to improve local services now by focusing on accountability.

How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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