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Democratic Accountability in Service Delivery : A practical guide to identify improvements through assessment

Helena Bjuremalm

Publisher: International IDEA


This guide aims to strengthen democratic accountability (both social and political accountability) in service delivery in both emerging and consolidated democracies. As democracy is ultimately about popular control over decision-making and political equality, International IDEA has designed a methodology that allows for a broad and participatory assessment process based on local ownership. A participatory approach is, in fact, as important as the assessment process and its findings.

The guide is available in different lenguages: Arabic, English, Bahasa Indonesia, Burmese, French, Kiswahili, Mongolian, Portuguese, Russian, Spanish and Ukrainian.

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