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India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul
Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73
Date: 2008

This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the Indian context, the lack of a sound strategy and the absence of champions at the central and state levels to see it through have contributed significantly to this outcome.

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