citizen assessment of public service delivery

24

Aug'15

Democratic Accountability in Service Delivery : A practical guide to identify improvements through assessment

This guide aims to strengthen democratic accountability (both social and political accountability) in service delivery in both emerging and consolidated democracies. As democracy is ultimately about popular control over decision-making and political equality, International IDEA has designed a methodology that allows for a broad and participatory assessment process based on local ownership. A participatory approach is, in fact, as important as the assessment process and its findings. The guide is available in different lenguages: Arabic, English, Bahasa Indonesia, Burmese, French, Kiswahili, …

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24

Aug'15

Assessing Democratic Accountability In Service Delivery

This report presents a summary of an assessment carried out by the Office of the Ombudsman of the extent to which Malawian citizens, acting directly or through their political representatives, have access to effective means of redress and accountability in case of failures in the provision of their solid waste management service. The report highlights views of public officials from central and local government, civil society organizations (CSOs), traditional leaders, ordinary citizens and politicians who were consulted about their actual …

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24

Aug'15

Democratic Accountability and Service Delivery: A Desk Review

This paper seeks to identify and document how different modalities of democratic accountability are linked to improved service delivery in developing democracies. The work extends an agenda proposed by International IDEA’s Democracy and Development programme to better understand the workings of accountability mechanisms. This paper addresses a double democratic challenge: to strengthen formal and legal mechanisms that allow citizens to articulate and voice their policy concerns, and to encourage elected and non-elected representatives to effectively respond to the provision of …

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24

Aug'15

Mobilising communities around school feeding

Starting in 2009, Mali’s national school feeding programme established criteria for the regions and, within them, schools to be funded by the state. Dogoni Second Cycle was one of a handful of schools in the cercle of Sikasso that joined the programme for the 2011–2012 school year. However, early 2012 the National School Feeding Programme identified 166 vulnerable communes as priority zones for state funding, excluding the cercle of Sikasso. As a result, funding for school feeding programme at Dogoni Second …

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24

Aug'15

From Old Public Administration to the New Public Service

Public administration in the 21st century is undergoing dramatic change. This is the case not only in advanced economies, but also in many parts of the developing world. Problems faced by governments are increasingly complex, ‘wicked’ and global, rather than simple, linear, and national in focus.  But prevailing ideas about public sector reform often do not fully encompass the significance or implications of these wider developments. This paper argues that public sector reform efforts in developing countries should embrace these …

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16

Oct'14

Incidencia de la rendición de cuentas en la gobernanza y la gestión del agua – Un análisis regional de cuatro casos de estudio en América Latina

Published by: the United Nations Development Program, Development Policies Department Date: 2013 This analysis aims to contribute to a better understanding of accountability issues in the water and sanitation sector, by assessing four Latin American case studies. It identifies recommendations for public policies, as well as strategies to increase governments’ efficiency for service delivery, and to promote community participation and monitoring. Read more

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08

Aug'14

What role can citizens play in addressing stock outs?

Authors: Rakesh Rajani, Varja Lipovsek, Julia Tobias, Joseph Wales and Leni Wild Published by: Twaweza and The Overseas Development Institute (ODI) Date: 2014 This brief analyses why medicine stock-outs persist in Tanzania, although reforms have been passed, and identifies a number of underlying factors that explain why these reforms have not gone far enough. It also identifies fours strategies to address the institutional issues that are responsible. The ideas presented in this brief aim to build more sustainable and citizen-led …

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03

Jun'14

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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03

Jun'14

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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30

May'14

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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