community scorecards

03

Jun'14

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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30

May'14

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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30

May'14

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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20

May'14

Using Evidence to Establish Accountability

Authors: Anna Schnell, Erika Coetzee Published by: ActionAid – Denmark (PRIA) This toolkit provides an analytical framework for understanding accountability relationships between the state and its citizens. It focuses on how NGOs and CSOs can hold state institutions, service providers and duty bearers to account, using an evidence-based approach and incorporating a range of social accountability tools and methods. The focus of the Sourcebook is on the state, especially at the local government level, and its role as a service …

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Citizen Participation in Latin America Innovations to Strengthen Governance

Latin American citizen participation initiatives, promoted both by governments and civil society, have sought to strengthen governance, enhance accountability and control, and improve social justice, ensuring that governments’ funds and policies address relevant social issues and benefit socially excluded groups. This Guide presents some of the key citizen participation initiatives in the region, lessons learned and the contextual factors enabling them. http://www.fundar.org.mx/mexico/pdf/Guide-CitizenParticipationinLatinAmericaInnovationstoStrengthenGovernance.pdf

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01

Apr'14

Technologies for Transparency and Accountability: Implications for ICT Policy and Implementation

This report focuses on analyzing the conditions under which new technologies can enhance delivery of public services through improved accountability and transparency. It examines the linkages between the use of innovations in technology, increased accountability and the effects on the delivery of public services. Specifically, the paper investigates the role that the combination of social media, geo-mapping and various technology platforms can play in this process. It is illustrated by many examples from very diverse countries. http://es.scribd.com/doc/75642405/Technologies-for-Transparency-and-Accountability-Implications-for-ICT-Policy-and-Recommendations

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01

Apr'14

Citizen Voice and Action in Uganda. Civic Demand for Better Health and Education Services

This publication describes the experience of World Vision in implementing its social accountability approach in the education and health sector in Uganda. Its approach has resulted in statistically significant reductions in student and teacher absenteeism, improvements in student test scores and enrolment, and improvements in the relationship between citizens and health staff.

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