evaluation of public services

10

Sep'14

Transparency and Public Sector Performance

Author: Richard Mulgan Published by: The Queensland Office of the Information Commissioner and the Australia and New Zealand School of Government Date: July 2012 The aim of this report is to establish the current state of evidence concerning the effect of transparency on the performance of government services. It reviews the links between transparency and government performance, and analyses the state of performance information in health, education and policing. Read more

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11

Aug'14

The technical is political Understanding the political implications of sector characteristics for the delivery of sanitation services

Authors: Nathaniel Mason, Richard Batley and Daniel Harris Published by: The Overseas Development Institute (ODI) and the University of Birmingham Date: 2014 This brief examines the politics and governance of sanitation through a technical, ‘sector characteristics’ lens. Drawing on the findings from a consultation with sanitation specialists and recent literature, it explores how such an approach can help understand and respond to some of the persistent problems undermining the achievement of universal access to sanitation. This brief refers to a …

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11

Aug'14

Unbalanced progress: What political dynamics mean for education access and quality

Authors: Susan Nicolai, Leni Wild, Joseph Wales, Sébastien Hine and Jakob Engel Published by: The Overseas Development Institute (ODI) Date: 2014 This working paper briefly reviews trends on education access and quality. It highlights key work on the politics of education service delivery, focusing on four central dynamics that influence education outcomes: the degree of political prioritisation of reforms, the visibility and political returns of reforms, the access and lack of access to information about schooling and the patterns of …

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30

May'14

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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30

May'14

Strategic Dilemmas in changing contexts: G-Watch’s experience in the Philippine Education Sector

Authors: Florencia Guerzovich and Steven Rosenzweig Published by: Transparency and Accountability Initiative Date: 2013 By using the case of Textbook Count from the Philippines, a programme that used civil society groups to monitor the timeliness and quality of textbook deliveries throughout the country, this brief reflects on the strategies social accountability initiatives can develop and why, as well as on the links between state and non-state actors that can enhance accountability. This opinion piece would be useful for practitioners implementing …

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30

May'14

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru

This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.

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01

Apr'14

How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery

This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

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01

Apr'14

Citizen Voice and Action in Uganda. Civic Demand for Better Health and Education Services

This publication describes the experience of World Vision in implementing its social accountability approach in the education and health sector in Uganda. Its approach has resulted in statistically significant reductions in student and teacher absenteeism, improvements in student test scores and enrolment, and improvements in the relationship between citizens and health staff.

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