public service delivery

30

May'17

Sanctions, Rewards and LearningEnforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service …

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15

Jun'15

When free healthcare is not free. Corruption and mistrust in Sierra Leone’s primary healthcare system immediately prior to the Ebola outbreak

Sierra Leone is one of three countries recently affected by Ebola. In debates surrounding the circumstances that contributed to the initial failure to contain the outbreak, the word ‘trust’ is often used: In December 2014, WHO director Margret Chan used ‘lack of trust in governments’; The Lancet’s editor-in-chief, wrote how Ebola has exposed the ‘… breakdown of trust between communities and their governments.’ This article explores the lack of trust in public healthcare providers in Sierra Leone, predating the Ebola …

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16

Oct'14

Incidencia de la rendición de cuentas en la gobernanza y la gestión del agua – Un análisis regional de cuatro casos de estudio en América Latina

Published by: the United Nations Development Program, Development Policies Department Date: 2013 This analysis aims to contribute to a better understanding of accountability issues in the water and sanitation sector, by assessing four Latin American case studies. It identifies recommendations for public policies, as well as strategies to increase governments’ efficiency for service delivery, and to promote community participation and monitoring. Read more

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11

Aug'14

The technical is political Understanding the political implications of sector characteristics for the delivery of sanitation services

Authors: Nathaniel Mason, Richard Batley and Daniel Harris Published by: The Overseas Development Institute (ODI) and the University of Birmingham Date: 2014 This brief examines the politics and governance of sanitation through a technical, ‘sector characteristics’ lens. Drawing on the findings from a consultation with sanitation specialists and recent literature, it explores how such an approach can help understand and respond to some of the persistent problems undermining the achievement of universal access to sanitation. This brief refers to a …

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11

Aug'14

Unbalanced progress: What political dynamics mean for education access and quality

Authors: Susan Nicolai, Leni Wild, Joseph Wales, Sébastien Hine and Jakob Engel Published by: The Overseas Development Institute (ODI) Date: 2014 This working paper briefly reviews trends on education access and quality. It highlights key work on the politics of education service delivery, focusing on four central dynamics that influence education outcomes: the degree of political prioritisation of reforms, the visibility and political returns of reforms, the access and lack of access to information about schooling and the patterns of …

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30

May'14

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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30

May'14

Strategic Dilemmas in changing contexts: G-Watch’s experience in the Philippine Education Sector

Authors: Florencia Guerzovich and Steven Rosenzweig Published by: Transparency and Accountability Initiative Date: 2013 By using the case of Textbook Count from the Philippines, a programme that used civil society groups to monitor the timeliness and quality of textbook deliveries throughout the country, this brief reflects on the strategies social accountability initiatives can develop and why, as well as on the links between state and non-state actors that can enhance accountability. This opinion piece would be useful for practitioners implementing …

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30

May'14

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Citizen Participation in Latin America Innovations to Strengthen Governance

Latin American citizen participation initiatives, promoted both by governments and civil society, have sought to strengthen governance, enhance accountability and control, and improve social justice, ensuring that governments’ funds and policies address relevant social issues and benefit socially excluded groups. This Guide presents some of the key citizen participation initiatives in the region, lessons learned and the contextual factors enabling them. http://www.fundar.org.mx/mexico/pdf/Guide-CitizenParticipationinLatinAmericaInnovationstoStrengthenGovernance.pdf

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