GPSA Knowledge Platform

social accountability mechanisms

3

Jun

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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30

May

Strategic Dilemmas in changing contexts: G-Watch’s experience in the Philippine Education Sector

Authors: Florencia Guerzovich and Steven Rosenzweig Published by: Transparency and Accountability Initiative Date: 2013 By using the case of Textbook Count from the Philippines, a programme that used civil society groups to monitor the timeliness and quality of textbook deliveries throughout the country, this brief reflects on the strategies social accountability initiatives can develop and why, as well as on the links between state and non-state actors that can enhance accountability. This opinion piece would be useful for practitioners implementing …

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20

May

Using Evidence to Establish Accountability

Authors: Anna Schnell, Erika Coetzee Published by: ActionAid – Denmark (PRIA) This toolkit provides an analytical framework for understanding accountability relationships between the state and its citizens. It focuses on how NGOs and CSOs can hold state institutions, service providers and duty bearers to account, using an evidence-based approach and incorporating a range of social accountability tools and methods. The focus of the Sourcebook is on the state, especially at the local government level, and its role as a service …

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1

Apr

Strengthening Parliamentary Accountability, Citizen Engagement and Access to Information: A Global Survey of Parliamentary Monitoring Organizations

This report explores how Parliamentary Monitoring Organizations (PMO) can leverage online and offline strategies to make legislative information of greater social and political utility. The report focuses on Latin America, but provides inferences that travel across regions. It highlights context-based constraints and identifies PMO strategies that help foster engagement, participation, learning, and political accountability http://www.ndi.org/files/governance-parliamentary-monitoring-organizations-survey-september-2011.pdf

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1

Apr

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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