social accountability mechanisms

03

Jun'14

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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30

May'14

Strategic Dilemmas in changing contexts: G-Watch’s experience in the Philippine Education Sector

Authors: Florencia Guerzovich and Steven Rosenzweig Published by: Transparency and Accountability Initiative Date: 2013 By using the case of Textbook Count from the Philippines, a programme that used civil society groups to monitor the timeliness and quality of textbook deliveries throughout the country, this brief reflects on the strategies social accountability initiatives can develop and why, as well as on the links between state and non-state actors that can enhance accountability. This opinion piece would be useful for practitioners implementing …

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20

May'14

Using Evidence to Establish Accountability

Authors: Anna Schnell, Erika Coetzee Published by: ActionAid – Denmark (PRIA) This toolkit provides an analytical framework for understanding accountability relationships between the state and its citizens. It focuses on how NGOs and CSOs can hold state institutions, service providers and duty bearers to account, using an evidence-based approach and incorporating a range of social accountability tools and methods. The focus of the Sourcebook is on the state, especially at the local government level, and its role as a service …

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01

Apr'14

Strengthening Parliamentary Accountability, Citizen Engagement and Access to Information: A Global Survey of Parliamentary Monitoring Organizations

This report explores how Parliamentary Monitoring Organizations (PMO) can leverage online and offline strategies to make legislative information of greater social and political utility. The report focuses on Latin America, but provides inferences that travel across regions. It highlights context-based constraints and identifies PMO strategies that help foster engagement, participation, learning, and political accountability http://www.ndi.org/files/governance-parliamentary-monitoring-organizations-survey-september-2011.pdf

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Citizen Participation in Latin America Innovations to Strengthen Governance

Latin American citizen participation initiatives, promoted both by governments and civil society, have sought to strengthen governance, enhance accountability and control, and improve social justice, ensuring that governments’ funds and policies address relevant social issues and benefit socially excluded groups. This Guide presents some of the key citizen participation initiatives in the region, lessons learned and the contextual factors enabling them. http://www.fundar.org.mx/mexico/pdf/Guide-CitizenParticipationinLatinAmericaInnovationstoStrengthenGovernance.pdf

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01

Apr'14

Technologies for Transparency and Accountability: Implications for ICT Policy and Implementation

This report focuses on analyzing the conditions under which new technologies can enhance delivery of public services through improved accountability and transparency. It examines the linkages between the use of innovations in technology, increased accountability and the effects on the delivery of public services. Specifically, the paper investigates the role that the combination of social media, geo-mapping and various technology platforms can play in this process. It is illustrated by many examples from very diverse countries. http://es.scribd.com/doc/75642405/Technologies-for-Transparency-and-Accountability-Implications-for-ICT-Policy-and-Recommendations

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01

Apr'14

Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru

This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.

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01

Apr'14

How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery

This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

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01

Apr'14

Citizen Voice and Action in Uganda. Civic Demand for Better Health and Education Services

This publication describes the experience of World Vision in implementing its social accountability approach in the education and health sector in Uganda. Its approach has resulted in statistically significant reductions in student and teacher absenteeism, improvements in student test scores and enrolment, and improvements in the relationship between citizens and health staff.

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