social accountability tools

01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru

This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.

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01

Apr'14

How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery

This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

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01

Apr'14

Citizen Voice and Action in Uganda. Civic Demand for Better Health and Education Services

This publication describes the experience of World Vision in implementing its social accountability approach in the education and health sector in Uganda. Its approach has resulted in statistically significant reductions in student and teacher absenteeism, improvements in student test scores and enrolment, and improvements in the relationship between citizens and health staff.

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01

Apr'14

The Writing on the Wall: RTI comes to Malav

In the Indian state of Gujarat, the Commonwealth Human Rights Initiative (CHRI) and its partner, Nagrik Adhikar Kendra (Citizens' Rights Centre) worked with local public authorities to transform a rural town into a model for the proactive disclosure of information. This short film shows their success in bringing Right to Information to Malav.

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01

Apr'14

Check My School. A Case Study on Citizens’ Monitoring of the Education Sector in the Philippines

This case study sheds light on the design and implementation features of the first pilot cycle of Check My School (CMS) in public schools across the Philippines. The case study discusses the general political background and operating environment of the CMS project. It also provides a step-by-step analysis of the first CMS project cycle in 2011, examining its accomplishments and challenges, and provides lessons from the first pilot year of the project’s operation. The case study concludes with recommendations for projects that aim to follow the footsteps of CMS.

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01

Apr'14

People Centred Advocacy

This book provides an overview of successful examples and innovations in the engagement of citizens by Supreme Audit Institutions. It summarizes the deliberations on Effective practices of cooperation between SAIs and citizens to enhance public accountability of the 21st United Nations/International Organisation of Supreme Audit Institutions (INTOSAI) Symposium of 2011. Based on an analysis of the responses of INTOSAI members to the questionnaire which formed the technical basis for the 21st Symposium, the book describes innovative practices of communication between SAIs and citizens, as well as cases of citizen participation in government auditing.

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26

Mar'14

Vertically Integrated Policy Monitoring: A Tool for Civil Society Policy Advocacy

This article describes to what extent vertical integration in public policy monitoring is crucial to strengthen civil society advocacy strategies. The author defines vertical integration as the systematic and coordinated monitoring of the performance of public policies and elite actors at all the levels of decision making: local, national and transnational levels. It allows civil society to better identify the issues that prevent public decision making from reaching its objectives, which helps civil society to target its strategies more precisely. …

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You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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