GPSA Knowledge Platform

Citizen feedback mechanisms

14

Jul

Listening to the Public: A Citizen Scorecard in the Philippines

Citizens of the Philippines were used to receiving poor service in government offices. Activities as basic as obtaining a driver’s license were slow and complex, and the tortuous processes created opportunities for public employees to solicit bribes for faster service. In an effort to improve service delivery, Congress passed the Anti–Red Tape Act in 2007. But, getting civil servants to comply with the act from civil servants presented a big challenge. In 2010, the Civil Service Commission began to conduct …

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14

Jul

Calling Citizens, Improving the State: Pakistan’s Citizen Feedback Monitoring Program

In early 2008, Zubair Bhatti, administrative head of the Jhang district in Pakistan’s Punjab province, recognized the need to reduce petty corruption in the local civil service—a problem that plagued not only Punjab but also all of Pakistan. He began to contact citizens on their cell phones to learn about the quality of the service they had received. Those spot checks became the basis for a social audit system that spanned all 36 districts in Punjab by 2014. The provincial …

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7

Apr

Social Audits: Speaking up for Home Grown School Feeding

Civic engagement is a powerful mechanism for holding public officials accountable for delivering public services, including state-funded school feeding programmes. As part of the Procurement Governance for Home Grown School Feeding project, SNV piloted Social Audits as a social accountability tools to monitor the performance of school feeding programmes in Ghana, Kenya, and Mali with special emphasis on their links to local food production. The Social Audit tools proposed by SNV were refined locally to assess the results of the …

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31

Mar

Social accountability
A practitioner’s handbook

This handbook has been produced by the Basel Institute on Governance in support of the USAID- funded project „Engaged Citizenry for Responsible Governance”. It is meant to be used in conjunction with the handbook on participatory monitoring, developed by the Basel Institute in support of the same project. The material here contained has been developed as a tool to support implementers who wish to engage citizens in anti-corruption activities.1 It is based on the findings of extensive research on the …

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3

Mar

Accountability in WASH

This introduction of accountability in WASH provides water practitioners with a toolbox of concepts to help identify which accountability factors affect the sustainability of water and sanitation service delivery and match this diagnosis to different solutions and options for action.

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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