Citizen feedback mechanisms

24

Sep

Case studies from the Governance and Transparency Fund programme

This compendium of case studies has been developed to give in depth insight into some experiences as well as share lessons from implementing the Governance and Transparency Fund programme, implemented by  WaterAid, in collaboration with the Freshwater Action Network, and funded by the UK Government’s Department for International Development. The cases cover a broad range of issues including the use of media, public expenditure monitoring or addressing corruption.

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24

Sep

Governance and Transparency Fund programme

This series of handbooks focusses on the challenges of creating strong community-based organisations, power analysis, the role of networks in delivering better governance, how to engage successfully with stakeholders and how to improve governance and make it sustainable. The handbooks are available in English, French and Spanish.

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24

Aug

Democratic Accountability in Service Delivery : A practical guide to identify improvements through assessment

This guide aims to strengthen democratic accountability (both social and political accountability) in service delivery in both emerging and consolidated democracies. As democracy is ultimately about popular control over decision-making and political equality, International IDEA has designed a methodology that allows for a broad and participatory assessment process based on local ownership. A participatory approach is, in fact, as important as the assessment process and its findings. The guide is available in different lenguages: Arabic, English, Bahasa Indonesia, Burmese, French, Kiswahili, …

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24

Aug

Assessing Democratic Accountability In Service Delivery

This report presents a summary of an assessment carried out by the Office of the Ombudsman of the extent to which Malawian citizens, acting directly or through their political representatives, have access to effective means of redress and accountability in case of failures in the provision of their solid waste management service. The report highlights views of public officials from central and local government, civil society organizations (CSOs), traditional leaders, ordinary citizens and politicians who were consulted about their actual …

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24

Aug

Democratic Accountability and Service Delivery: A Desk Review

This paper seeks to identify and document how different modalities of democratic accountability are linked to improved service delivery in developing democracies. The work extends an agenda proposed by International IDEA’s Democracy and Development programme to better understand the workings of accountability mechanisms. This paper addresses a double democratic challenge: to strengthen formal and legal mechanisms that allow citizens to articulate and voice their policy concerns, and to encourage elected and non-elected representatives to effectively respond to the provision of …

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24

Aug

Mobilising communities around school feeding

Starting in 2009, Mali’s national school feeding programme established criteria for the regions and, within them, schools to be funded by the state. Dogoni Second Cycle was one of a handful of schools in the cercle of Sikasso that joined the programme for the 2011–2012 school year. However, early 2012 the National School Feeding Programme identified 166 vulnerable communes as priority zones for state funding, excluding the cercle of Sikasso. As a result, funding for school feeding programme at Dogoni Second …

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24

Aug

From Old Public Administration to the New Public Service

Public administration in the 21st century is undergoing dramatic change. This is the case not only in advanced economies, but also in many parts of the developing world. Problems faced by governments are increasingly complex, ‘wicked’ and global, rather than simple, linear, and national in focus.  But prevailing ideas about public sector reform often do not fully encompass the significance or implications of these wider developments. This paper argues that public sector reform efforts in developing countries should embrace these …

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19

Aug

Partnerships for Pro-Poor Policy Change in Africa

Between 2011 and 2015, the Southern Africa Trust supported innovative collaborations between research institutions, advocacy organisations and media outlets towards influencing the development and implementation of public policy in Africa. Led by the Trust’s partner organisations in six countries (Kenya, Tanzania, Uganda, South Africa, Malawi and Ghana), the initiative interrogated whether and how such a “model” of partnership could enhance the effectiveness of policy advocacy towards improved social accountability across the continent. In a newly released learning report, Partnerships for …

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22

Jun

Contributing towards Corruption Free and Transparent Service Delivery in ‘Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS)

A documentary on the project ‘‘Contributing towards Corruption Free and Transparent Service Delivery in ‘Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS)’ through Civic Engagement in Jaipur and Tonk Districts of Rajasthan, India’’ and nicknamed as CitizensUp

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15

Jun

When free healthcare is not free. Corruption and mistrust in Sierra Leone’s primary healthcare system immediately prior to the Ebola outbreak

Sierra Leone is one of three countries recently affected by Ebola. In debates surrounding the circumstances that contributed to the initial failure to contain the outbreak, the word ‘trust’ is often used: In December 2014, WHO director Margret Chan used ‘lack of trust in governments’; The Lancet’s editor-in-chief, wrote how Ebola has exposed the ‘… breakdown of trust between communities and their governments.’ This article explores the lack of trust in public healthcare providers in Sierra Leone, predating the Ebola …

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You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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