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Social service delivery in violent contexts : achieving results against the odds
A report from Afghanistan, Pakistan and Nepal

Jonathan Di John, Simon Carl O'Meally, Richard Spencer Hogg

Publisher: World Bank Group

2017

This report provides the foundation for a new approach to service delivery in violence-affected contexts that is sensitive to the actual forms of violence, politics, and bargaining encountered in many conflict-affected states. The findings unearth issues about how development organizations should approach service delivery in contested settings.

As many countries today are riven by conflict and internal division, some familiar rules of the game may be inadequate to deal with the mounting humanitarian and development challenges posed by complex conflict situations, particularly where affected people need access to social services. This raises dilemmas about the ethical and political judgments and trade-offs that development actors frequently have to make. A key challenge is whether development actors can adapt their procedures and ways of working to the fluidity, uncertainties, and risk taking that the new, conflict-riven landscape demands while preserving financial accountability, doing no harm, and ensuring aid effectiveness. Based on research in Afghanistan, Pakistan and Nepal, the report probes how social service delivery is affected by violent conflict and what are the critical factors that make or break successful delivery.

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