access to public services

24

Aug'15

Democratic Accountability in Service Delivery : A practical guide to identify improvements through assessment

This guide aims to strengthen democratic accountability (both social and political accountability) in service delivery in both emerging and consolidated democracies. As democracy is ultimately about popular control over decision-making and political equality, International IDEA has designed a methodology that allows for a broad and participatory assessment process based on local ownership. A participatory approach is, in fact, as important as the assessment process and its findings. The guide is available in different lenguages: Arabic, English, Bahasa Indonesia, Burmese, French, Kiswahili, …

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24

Aug'15

Assessing Democratic Accountability In Service Delivery

This report presents a summary of an assessment carried out by the Office of the Ombudsman of the extent to which Malawian citizens, acting directly or through their political representatives, have access to effective means of redress and accountability in case of failures in the provision of their solid waste management service. The report highlights views of public officials from central and local government, civil society organizations (CSOs), traditional leaders, ordinary citizens and politicians who were consulted about their actual …

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24

Aug'15

Democratic Accountability and Service Delivery: A Desk Review

This paper seeks to identify and document how different modalities of democratic accountability are linked to improved service delivery in developing democracies. The work extends an agenda proposed by International IDEA’s Democracy and Development programme to better understand the workings of accountability mechanisms. This paper addresses a double democratic challenge: to strengthen formal and legal mechanisms that allow citizens to articulate and voice their policy concerns, and to encourage elected and non-elected representatives to effectively respond to the provision of …

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24

Aug'15

Mobilising communities around school feeding

Starting in 2009, Mali’s national school feeding programme established criteria for the regions and, within them, schools to be funded by the state. Dogoni Second Cycle was one of a handful of schools in the cercle of Sikasso that joined the programme for the 2011–2012 school year. However, early 2012 the National School Feeding Programme identified 166 vulnerable communes as priority zones for state funding, excluding the cercle of Sikasso. As a result, funding for school feeding programme at Dogoni Second …

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24

Aug'15

From Old Public Administration to the New Public Service

Public administration in the 21st century is undergoing dramatic change. This is the case not only in advanced economies, but also in many parts of the developing world. Problems faced by governments are increasingly complex, ‘wicked’ and global, rather than simple, linear, and national in focus.  But prevailing ideas about public sector reform often do not fully encompass the significance or implications of these wider developments. This paper argues that public sector reform efforts in developing countries should embrace these …

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15

Jun'15

When free healthcare is not free. Corruption and mistrust in Sierra Leone’s primary healthcare system immediately prior to the Ebola outbreak

Sierra Leone is one of three countries recently affected by Ebola. In debates surrounding the circumstances that contributed to the initial failure to contain the outbreak, the word ‘trust’ is often used: In December 2014, WHO director Margret Chan used ‘lack of trust in governments’; The Lancet’s editor-in-chief, wrote how Ebola has exposed the ‘… breakdown of trust between communities and their governments.’ This article explores the lack of trust in public healthcare providers in Sierra Leone, predating the Ebola …

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11

Aug'14

The technical is political Understanding the political implications of sector characteristics for the delivery of sanitation services

Authors: Nathaniel Mason, Richard Batley and Daniel Harris Published by: The Overseas Development Institute (ODI) and the University of Birmingham Date: 2014 This brief examines the politics and governance of sanitation through a technical, ‘sector characteristics’ lens. Drawing on the findings from a consultation with sanitation specialists and recent literature, it explores how such an approach can help understand and respond to some of the persistent problems undermining the achievement of universal access to sanitation. This brief refers to a …

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11

Aug'14

Unbalanced progress: What political dynamics mean for education access and quality

Authors: Susan Nicolai, Leni Wild, Joseph Wales, Sébastien Hine and Jakob Engel Published by: The Overseas Development Institute (ODI) Date: 2014 This working paper briefly reviews trends on education access and quality. It highlights key work on the politics of education service delivery, focusing on four central dynamics that influence education outcomes: the degree of political prioritisation of reforms, the visibility and political returns of reforms, the access and lack of access to information about schooling and the patterns of …

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30

May'14

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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