GPSA Knowledge Platform

citizen feedback mechanisms

2

Dec

Effective Public Policies and Active Citizenship: Brazil’s Experience of Building a Food and Nutrition Security System

Authors: Marília Mendonça Leão, Renato S. Maluf Published by: Oxfam International Date: February, 2014 Since it was launched in 2003, Brazil’s Fome Zero (Zero Hunger) strategy has allowed 28 million people to break free from the cycle of hunger. These impressive figures suggest that public policy can have a significant impact in the fight against hunger. This report looks at some of the conditions contributing to the success of the strategy, including political will combined with a plan that is …

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3

Jun

India’s Citizen’s Charters: In Search of a Champion

Author: Samuel Paul Published by: Public Affairs Centre in Economic & Political Weekly, Vol. 43, No. 7, 67-73 Date: 2008 This paper makes an assessment of the progress and effectiveness over the past decade of the citizen’s charter initiative in India. This initiative seeks to make public service providers more open, citizen-friendly and accountable. However, the paper states that this reform has failed to deliver on its promise. It concludes that although the underlying model has much relevance to the …

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3

Jun

Enhancing Community Centred Governance in Climate Change Affected Coastal Areas

Authors: Prarthana Rao, Raghavan Suresh, Pavan Srinath and Jangal Jayaram Published by: Public Affairs Centre Date: 2012 This paper summarises the first experiences of Public Affairs Centre (PAC) in designing and implementing Climate Change Score Cards (CCSC) in Southern India. This project aims to connect the dots between climate change, livelihoods and deprivation, and the regulatory framework that governs communities in southern India along the Gulf of Mannar. So far, the use of CCSC has created “District Platforms”, dialogue platforms …

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30

May

Citizen Voice and Action Field Guide

Published by: World Vision This field guide offers a step by step description of Citizen Voice and Action processes. Citizen Voice and Action (CVA) is a local level advocacy methodology that transforms the dialogue between communities and government in order to improve public services, such as health care and education. Through collaborative, non-confrontational dialogue between service users, government and providers, users are empowered to monitor and seek accountability for service delivery and to take collective responsibility for these services. It …

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20

May

Institutionalisation of Social Accountability in Urban Governance

Author: Dr. Kaustuv Kanti Bandyopadhyay, Bhavita Vaishnava Published by: Participatory Research in Asia (PRIA) Date: 2013 This brief shows how social accountability mechanisms strengthen urban governance reforms. It makes an assessment of an initiative implemented by PRIA in Bangladesh and Cambodia from 2011 to 2013 called Deepening Local Democratic Governance through Social Accountability in Asia. This initiative implemented social accountability tools, such as citizen report cards, pro-active information disclosure, citizen charters and public grievance redressal systems, among other things. This …

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How Can I Contribute to the Knowledge Platform

You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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