GPSA Knowledge Platform

independent oversight institutions



Supreme Audit Institutions and Stakeholder Engagement Practices – A Stocktaking Report

Published by: Effective Institutions Platform Date: September 2014 This report provides SAIs, policy makers and other public management practitioners with a clear and comprehensive synthesis and analysis of progress to date in the approaches SAIs use to engage with citizens and other external stakeholders. It aims to help understand SAI engagement, and to take a first step to identifying engagement approaches and instruments and in evaluating their results. The report is based on the analysis of a sample of 32 …

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Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru

This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.

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Citizen Engagement Practices By Supreme Audit Institutions. Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public Accountability.

This book provides an overview of successful examples and innovations in the engagement of citizens by Supreme Audit Institutions. It summarizes the deliberations on Effective practices of cooperation between SAIs and citizens to enhance public accountability of the 21st United Nations/International Organisation of Supreme Audit Institutions (INTOSAI) Symposium of 2011. Based on an analysis of the responses of INTOSAI members to the questionnaire which formed the technical basis for the 21st Symposium, the book describes innovative practices of communication between …

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