monitoring of public services

24

Aug'15

Democratic Accountability in Service Delivery : A practical guide to identify improvements through assessment

This guide aims to strengthen democratic accountability (both social and political accountability) in service delivery in both emerging and consolidated democracies. As democracy is ultimately about popular control over decision-making and political equality, International IDEA has designed a methodology that allows for a broad and participatory assessment process based on local ownership. A participatory approach is, in fact, as important as the assessment process and its findings. The guide is available in different lenguages: Arabic, English, Bahasa Indonesia, Burmese, French, Kiswahili, …

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24

Aug'15

Democratic Accountability and Service Delivery: A Desk Review

This paper seeks to identify and document how different modalities of democratic accountability are linked to improved service delivery in developing democracies. The work extends an agenda proposed by International IDEA’s Democracy and Development programme to better understand the workings of accountability mechanisms. This paper addresses a double democratic challenge: to strengthen formal and legal mechanisms that allow citizens to articulate and voice their policy concerns, and to encourage elected and non-elected representatives to effectively respond to the provision of …

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15

Jun'15

When free healthcare is not free. Corruption and mistrust in Sierra Leone’s primary healthcare system immediately prior to the Ebola outbreak

Sierra Leone is one of three countries recently affected by Ebola. In debates surrounding the circumstances that contributed to the initial failure to contain the outbreak, the word ‘trust’ is often used: In December 2014, WHO director Margret Chan used ‘lack of trust in governments’; The Lancet’s editor-in-chief, wrote how Ebola has exposed the ‘… breakdown of trust between communities and their governments.’ This article explores the lack of trust in public healthcare providers in Sierra Leone, predating the Ebola …

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11

Aug'14

The technical is political Understanding the political implications of sector characteristics for the delivery of sanitation services

Authors: Nathaniel Mason, Richard Batley and Daniel Harris Published by: The Overseas Development Institute (ODI) and the University of Birmingham Date: 2014 This brief examines the politics and governance of sanitation through a technical, ‘sector characteristics’ lens. Drawing on the findings from a consultation with sanitation specialists and recent literature, it explores how such an approach can help understand and respond to some of the persistent problems undermining the achievement of universal access to sanitation. This brief refers to a …

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11

Aug'14

Unbalanced progress: What political dynamics mean for education access and quality

Authors: Susan Nicolai, Leni Wild, Joseph Wales, Sébastien Hine and Jakob Engel Published by: The Overseas Development Institute (ODI) Date: 2014 This working paper briefly reviews trends on education access and quality. It highlights key work on the politics of education service delivery, focusing on four central dynamics that influence education outcomes: the degree of political prioritisation of reforms, the visibility and political returns of reforms, the access and lack of access to information about schooling and the patterns of …

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30

May'14

How-to Notes – Rapid Feedback: The role of Community Scorecards in Improving Service Delivery

Authors: David Post, Sanjay Agarwal, and Varsha Venugopal Published by: World Bank’s Social Development Department This toolkit was prepared by the World Bank’s Social Development Department to provide guidance on ways to improve governance and accountability in Bank-supported operations. It focuses in particular on the implementation of Community Score Cards (CSC). After reviewing the different attributes and benefits of CSCs, as well as the contextual elements that enable their implementation, the toolkit provides the reader with a step-by-step implementation handbook …

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30

May'14

Strategic Dilemmas in changing contexts: G-Watch’s experience in the Philippine Education Sector

Authors: Florencia Guerzovich and Steven Rosenzweig Published by: Transparency and Accountability Initiative Date: 2013 By using the case of Textbook Count from the Philippines, a programme that used civil society groups to monitor the timeliness and quality of textbook deliveries throughout the country, this brief reflects on the strategies social accountability initiatives can develop and why, as well as on the links between state and non-state actors that can enhance accountability. This opinion piece would be useful for practitioners implementing …

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26

May'14

It belongs to you: Public Information in the Middle East and North Africa

Produced by: Transparency International Date: 2013 The film documentary is part of a USAID-funded project, Addressing Corruption Through Information and Organised Networking (ACTION), which Transparency International implemented in Yemen, Palestine, Egypt, and Morocco between September 2010 and September 2013. The project focuses on enhancing access to public information by raising awareness, supporting the use of new media and technology to disseminate public information, and to make recommendations aimed at improving the implementation of regulatory provisions. In addition to acces to …

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01

Apr'14

Citizen Participation in Evaluating Health Services: The Latin American Experience

Throughout Latin America, civil society groups are using report cards as a tool to gather citizen feedback on the quality and coverage of public services. This Brief focuses on the use of report cards to assess health services, in particular. Through these report card exercises, civil society has been able to highlight problems citizens face in accessing quality health care, such as lack of medical supplies or personnel, or long waiting times to see a physician. By then bringing these findings before public health agencies and the media, citizens have succeeded in achieving concrete improvements in both health care access and quality.

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01

Apr'14

Advocacy by the Office of the Ombudsman: Enabling Water Reforms Based on Citizens’ Feedback in Peru

This case study analyses how Peru National Ombudsman (Defensoría del Pueblo ) amplified the voice of the community by establishing mechanisms for receiving and responding to citizens’ complaints about water delivery. These citizen feedback mechanisms allowed the Ombudsman to use these imputs to improve national public policy and regulations, and raise awareness of important aspects of service delivery.

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You may contribute to the Knowledge Platform in many different ways: you can send and disseminate your social accountability materials (toolkits, reports, videos, etc.) in the knowledge repository; you can contact, interact and collaborate with other peers and join a global community of social accountability practitioners; you can participate in the different learning and knowledge exchange activities of the GPSA KP such as online courses, thematic forums, webinars and blogs; and you can develop a partnership with the GPSA KP to implement collaborative knowledge activities.

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