GPSa Knowledge Platform

citizen assessement of public service delivery

30

May

Sanctions, Rewards and Learning
Enforcing democratic accountability in the delivery of health, education, and water, sanitation and hygiene

“This Discussion Paper identifies and documents how mechanisms such as sanctions, rewards and learning can improve democratic accountability in service delivery around the world. It focuses on three critical public service sectors: health, education, and water, sanitation and hygiene (WASH). This literature review extends the agenda of International IDEA’s Democracy and Development programme to map out and examine the workings of accountability through democratic means. It analyses the various ways political actors articulate demands, negotiate terms and implement effective service ...

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4

Sep

Delhi Social Audit
A Chief Minister’s Initiative

Published by: The Public Affairs Foundation Date: June 2014 This report reviews the results of two Social Audits that the Public Affairs Foundation (PAF) conducted on the Delhi State Government’s demand. The first one provided a good diagnosis of the critical problems affecting public services in New Delhi, allowing policymakers to pinpoint specific areas were delivery was falling short, such as drinking water, food and civil Supplies, education, health care, among others. The second one helped measure the advances and ...

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1

Apr

How to Notes- Citizen Report Cards: Monitoring Citizen Perspectives to Improve Service Delivery

This How-to Note on Citizen Report Cards (CRCs) describes how and in which cases CRCs can be a useful social accountability tool for improving service delivery. After listing the critical success factors of the CRC, it describes step-by-step the process of design and implementation and the key activities required for the success of Citizen Report Cards. It offers short insights on several case studies.

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1

Apr

Citizen Voice and Action in Uganda. Civic Demand for Better Health and Education Services

This publication describes the experience of World Vision in implementing its social accountability approach in the education and health sector in Uganda. Its approach has resulted in statistically significant reductions in student and teacher absenteeism, improvements in student test scores and enrolment, and improvements in the relationship between citizens and health staff.

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